By Jessica Dogo
A leading video entertainment provider, MultiChoice Nigeria, has reiterated its commitment to better service delivery to its subscribers, according to a statement.
The statement, issued on Wednesday in Abuja, quoted the company as saying that greater attention is being paid to issues affecting subscribers’ enjoyment of DStv services.
It said notable among these issues were signal loss, subscription payment and reconnection, customer care services, Free-to-Air channels and hardware related issues.
“We put our customers first at all times and hold them in high very esteem.
“We are committed to delivering world class service to our customers; we are the first video entertainment company to implement new subscriber initiatives requested by the Consumer Protection Council (CPC).
“We have worked closely with the CPC to identify our customers’ area of needs and made a commitment towards implementing solutions.
“Solutions that will resonate with our customers and lead to improved service,’’ it said.
The statement said that MultiChoice call centre hours had been extended to accommodate more queries on the issue of customer care services.
“Call centre operating hours are now 8.00a.m. to 9.00p.m. on Saturdays, Sundays and public holidays; toll free numbers have been introduced on major network providers,’’ it stated.
It added that customers now have the option of suspending their DSTV accounts while they were away from home.
“This will be upon request and a 48-hour notice that the account be suspended for a fixed period between seven to 14 days twice yearly.’’